Unable to return InstallShield 2016 Professional Perpetual License

[jeenjang]

This is my first attempt to return the license so that I could activate it on my new PC.

Online return process gave me "Fulfillment ID cannot be processed" error and offline return gave me "No stored request for this response" error

Can someone help?

[smadani]

Hi User,

Thank you for writing to us.

You have received an email from Revenera support requesting for more information with the case number.

Thanks,
Syed