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Level 2

Unable to Re-Activate InstallShield Express 2016


We have licenses for InstallShield Express 2016 running on 3 VMs.  Recently all 3 copies were deactivated.  The VMs do not have internet access and trying to do an offline re-activation returns a Activation.xml file with the reason: 

"That activation request yields no right to a license."

InstallShield was working fine with Visual Studio 2019.  We recently installed VS 2022 running side-by-side with VS 2019.  InstallShield is only configured on VS2019.  

Is it possible to get our 3 licenses re-activated?  

No other copy of InstalledShield Express 2016 is installed anywhere else.  


Brian Dong

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