Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 2

Trying to get a new driver - uninstall the program

We have received the following error code when trying to modify/uninstall the program in order to get a  new driver.  It has ceased functioning and is useless to us.

How do we get this to work again?


Error Code: -5001 : 0x80070002
Error Information:
>setup.cpp (242)
PAPP:ScanSnap Home
@Windows 10 / Server 2016 Service Pack 0 (19044)
IE Version: 9.11.19041.0


Thank you,

J Brown

Labels (1)
0 Kudos
(1) Reply
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi J Brown (@NHFCgj641),

Thank you for your post.

It looks like you're trying to install a driver for a 3rd-party Fujitsu ScanSnap product. Fujitsu would be the best resource to assist with this issue, since it's their product. Please contact Fujitsu directly for troubleshooting help.


0 Kudos