This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Serial number for legacy product
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Oct 28, 2019
04:53 AM
Serial number for legacy product
Hello.
I am dependent on a legacy InstallShield product to provide services to my main client - namely InstallShield 12 Professional.
I purchased this legacy product and a maintenance plan in 2014, and I have recently had a hardware failure. On launching the product now, I am asked to authorise it, but my serial number is not being accepted.
My order details are:
Order Number: SSF-0000198699
InstallShield 12 Professional (Windows) + InstallShield Professional Gold Mtn
Account Id: MOA-000628711
Could you please advise on how to go about obtaining a new Serial Number, or reset the existing one?
Many thanks in advance for any help you can provide.
(0) Replies
![](/skins/images/D60DF682EA37BF37032955CE10F3F0BB/responsive_peak/images/icon_anonymous_message.png)