SUPPORTDIR returning wrong path

[Matronix]

I have files being put in place by the install in the Support Files (Language Independent) section and for some odd reason on some machines the SUPPORTDIR variable is returning a different directory than the files are being put in. Anyone have a clue why this is happenening or how to fix it?

Seems to be there are multiple profiles on the machine this is installing on and the files are being installed under one profile and the SUPPORTDIR is returning the value from another profile's directories.

[MichaelU]

If this is an InstallScript MSI project, and you mean the SUPPORTDIR script variable, this is a known change between InstallShield 11.5 and InstallShield 12. Use MsiGetProperty to read the SUPPORTDIR property instead. See the migration document in the InstallShield 12 community for more details.

[Matronix]

	try      
		MsiGetProperty( hMSI, "SUPPORTDIR", strSupportDir, numSize ); 	
	catch                                                          
 	    SprintfBox( WARNING,"Error", "MsiGetProperty(SUPPORTDIR) failed with error %s", FormatMessage( Err.Number ) );
 	    return -1;
	endcatch;  

That is what I am using to get the value currently. Yet it returns a value for the supportdir that is not the same as where the files are located.

[MichaelU]

I'm not quite sure how the multiple profiles figure in. Are you manually loading profiles? Does the SUPPORTDIR property change between various locations as you do this, or even just at all (see a verbose log)?