The application is not updated and remains in the same state as before. The expected behavior is that the application is replaced by the launched EXE application.
I would like to know if there is any setting necessary for the above. If possible, we would like you to send us a Setup.exe or InstallShield project and point out what is wrong. If the debugger can also check the validation results, I can send you a link to the spreadsheet and the Setup.exe that was used for validation.
We have a great video that is an introduction to Windows Installer Upgrades - please take a look at the link below. It will hopefully point you in the right direction to create an upgrade for your installer:
