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galex_3163
Flexera beginner

Reinstall Installshield

Hello, my name is Alessandro Guaragni from Italy
I have a regular InstallShield 2015 license.
Unfortunately the installation was mounted on a PC that is no longer available because it is damaged.
I have re-installed it from an image on another PC, but at the start of Installshield he asks me to activate it.
I don't have the possibility to unhook the previous installation, but I need to use the software.
How can I proceed?

Can you help me?

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2 Replies

Re: Reinstall Installshield

Hi @galex_3163,

Sorry to here about your issue. Please contact customer support for assistance on license related queries:

You can get the details from the following links depending on your region:
https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720
 
Or you can also contact via mail, support@flexerasoftware.com.
 
 
Thanks
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Nick_Umanski
Flexera beginner

Re: Reinstall Installshield

You need to speak to Flexera tech support and ask them to de-register the old version.  It is a pain, I've had this happen a couple of times over the years, but they are usually very quick at responding to this and I don't think this requires a maintenance agreement with them.

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