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sudhapo
Level 3

Reg borrowed license install shield 2016

Hi,

I have install shield 2016 license server configured and we have been using it for quite sometime and till we have a valid license. Yesterday, we tried to switch to different license server for sometime but put number of days in the borrow license dialogue accidentally.

With that, we are not able to connect to any license server here is the error,

"Unable to connect to license server. Are you sure you want to proceed?"

"license error" license file does not support this version (21, 126)"

This machine has been able to get license up to yesterday and i just crossed checked with other machine (with same license server) and only difference in the log file is,

"Using Borrowed License -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 494"

"Not using Borrowed License -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 498"


Using Borrowed License -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 494
lc_new_job returned 0 Job: 9080088 -- File: FlexLicensing\FlexJobManager.cpp, Line: 72
Using CheckOutFilterLS -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 645
AcquireLicense -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 1220
Checkout result = -73 -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 1227
Checkout failed, Error LM_LOCALFILTER -- File: FlexLicensing\FlexLicenseManager.cpp, Line: 1256"

How do i disable borrow license ?

are there any file/register if i delete them so that this machine by default would not try Borrow licence
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Not applicable

Try to return the license via the cmdline:

Open CMD prompt
cd C:\Program Files (x86)\InstallShield\{year}\System
TSConfig.exe /return


Re-open UI.
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