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Level 4

Product icon not visible in start menu and task bar.

Hi Team,

I am working on a project wherein I am migrating 32-bit product to 64-bit product. 

While I have been able to create installer for 64-bit successfully, there is one issue I am facing.

I am not able to see the product icon in startup menu for 64-bit product. Also the icon is missing from the taskbar as well for some of the VMs.

The issue is also observed for 32-bit counterpart of the product but is not always reproducible.

On comparing the InstallShield files for both 32-bit and 64-bit files, I see no difference as far as icon is concerned.

Please find following attachments:

1. expected and buggy product icon.

2. Install shield version used to create product.

3. icon table.

4. installation logs for 32-bit and 64-bit products


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