Problems with Upgrade Manager / Downloading upgrades to InstallShield 2008

[alegerlotz]

I've installed InstallShield 2008 and the product is working fine, but I cannot use the Update Manager.

I get an empty screen when I run update manager via control panel or when it runs automatically.

I saw a couple of postings on this, but with no resolution. One of the postings was in a forum about FlexNet that's now closed.

So my question is...

Does anyone know what the problem is with Update Manager and how I can fix it?

Thanks,
-Al:confused:

[stijnvdp]

I'm having the same problem. I was able to install the Licensing Hotfix. When I start the Update Manager (or when it informs me there are updates), only the Update Manager logo and some gray-blue-ish header are shown.

After some time, the gray-blue-ish header also shows a lime. When it does so, you can try to scroll down by clicking and holding in the header area and move your mouse up or down.

This clearly is a lay-out/drawing issue with the Update Manager...

[stijnvdp]

To whom it might concern: There's a hotfix on
http://esupportus.macrovision.com/view.asp?articleid=Q112727

[alegerlotz]

Thanks, that took care of it.

🙂

[alegerlotz]

The new link to this KB article is:

http://kb.acresso.com/selfservice/viewContent.do?externalID=Q112727