This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Reureu
Level 10
‎Jan 08, 2013 12:26 PM

Problem with InstallScript custom action (Basic MSI)

Hi,

We have got one customer facing a rather interesting problem when trying to install our product.
Our setup is made of a Basic MSI project with InstallShield 2010 SP1.
The problem is: the InstallScript custom actions (scheduled for immediate execution) fail when the customer tries to install our product on Win7 x64.

Here is what I can see in the MSI logfile (have a look at the lines in bold characters).

MSI (c) (00:04) [08:34:22:011]: Doing action: initReleaseSpecificProperties
Action 8:34:22: initReleaseSpecificProperties. Configuring properties
Action start 8:34:22: initReleaseSpecificProperties.
MSI (c) (00:04) [08:34:22:011]: Creating MSIHANDLE (51) of type 790542 for thread 3332
MSI (c) (00:70) [08:34:22:011]: Invoking remote custom action. DLL: C:\Users\HPOA-P~1\AppData\Local\Temp\MSIB7E9.tmp, Entrypoint: f35
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (52) of type 790531 for thread 660
InstallShield 8:34:22: Running InstallScript function f35
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (52) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (53) of type 790531 for thread 660
InstallShield 8:34:22: Opening stream of file C:\Users\HPOA-P~1\AppData\Local\Temp\MSIB7E9.tmp
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (53) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (54) of type 790531 for thread 660
InstallShield 8:34:22: Extracting support file IsConfig.ini to C:\Users\HPOA-P~1\AppData\Local\Temp\{9E853D5A-A4E2-49BC-B734-BCEB66778616}\IsConfig.ini
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (54) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (55) of type 790531 for thread 660
InstallShield 8:34:22: Extracted isconfig.ini to C:\Users\HPOA-P~1\AppData\Local\Temp\{9E853D5A-A4E2-49BC-B734-BCEB66778616}\IsConfig.ini
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (55) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (56) of type 790531 for thread 660
InstallShield 8:34:22: Got '{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}' for TempPathGuid from isconfig.ini
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (56) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (57) of type 790531 for thread 660
InstallShield 8:34:22: Attempting to use temp path 'C:\Users\HPOA-P~1\AppData\Local\Temp\{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}'
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (57) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (58) of type 790531 for thread 660
InstallShield 8:34:22: Using new temp path
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (58) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (59) of type 790531 for thread 660
InstallShield 8:34:22: Cleaning up temp file C:\Users\HPOA-P~1\AppData\Local\Temp\{9E853D5A-A4E2-49BC-B734-BCEB66778616}\IsConfig.ini
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (59) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (60) of type 790531 for thread 660
InstallShield 8:34:22: Using temp folder C:\Users\HPOA-P~1\AppData\Local\Temp\{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (60) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (61) of type 790531 for thread 660
InstallShield 8:34:22: Installing engine...
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (61) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:058]: Creating MSIHANDLE (62) of type 790531 for thread 660
InstallShield 8:34:22: Using product language 1033
MSI (c) (00!94) [08:34:22:058]: Closing MSIHANDLE (62) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (63) of type 790531 for thread 660
InstallShield 8:34:22: Detected X64 OS
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (63) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (64) of type 790531 for thread 660
InstallShield 8:34:22: Skipping optional support file _isuser_0x0409.dll
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (64) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (65) of type 790531 for thread 660
InstallShield 8:34:22: Setting script cmdline...
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (65) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (66) of type 790531 for thread 660
InstallShield 8:34:22: ProductCode is {340E591D-BE29-4839-9C1D-BE528CFA6DF7}
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (66) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (67) of type 790531 for thread 660
InstallShield 8:34:22: Initializing Engine
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (67) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (68) of type 790531 for thread 660
InstallShield 8:34:22: Failed to open script 'C:\Users\HPOA-P~1\AppData\Local\Temp\{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}\setup.inx', error is -2147024890
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (68) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (69) of type 790531 for thread 660
InstallShield 8:34:22: Open Script operation failed, error is 0x80070006
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (69) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (70) of type 790531 for thread 660
InstallShield 8:34:22: Failed to invoke __ISWIUnInit, error is 0x80020006
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (70) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (71) of type 790531 for thread 660
InstallShield 8:34:22: Failed to invoke __ISRTUninit, error is 0x80020006
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (71) of type 790531 for thread 660
MSI (c) (00!94) [08:34:22:074]: Creating MSIHANDLE (72) of type 790531 for thread 660
InstallShield 8:34:22: Initialize() Failure, Failed to Initialize script support, Error = 0x80070006
MSI (c) (00!94) [08:34:22:074]: Closing MSIHANDLE (72) of type 790531 for thread 660
MSI (c) (00:70) [08:34:22:074]: Closing MSIHANDLE (51) of type 790542 for thread 3332
Action ended 8:34:22: initReleaseSpecificProperties. Return value 1.


Any idea about what these errors mean?
We have checked that the file 'C:\Users\HPOA-P~1\AppData\Local\Temp\{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}\setup.inx' actually exists on the disk when this error occurs.
Could it be due to a problem with the DLL's required to execute InstallScript custom actions?

We have faced a few installation issues in the past, but it is the very first time we see such an issue.

Any help would be greatly appreciated.

Thanks.
Labels (1)
Labels
0 Kudos
(1) Reply
Reureu
Level 10
‎Jan 09, 2013 06:25 AM

We managed to solve this problem.

For some reason, one folder remained in the User's temp folder after a previous installation failure.
'C:\Users\HPOA-P~1\AppData\Local\Temp\{A9558FEF-329B-46C3-8141-CDDDCD03CDF3}'

This folder would normally be used to extract some files (like ISBEW64.exe) required by the InstallScript engine.
This folder was left by a previous aborted tentative, and Windows Explorer would not let me delete it.

I had to start a Command Prompt as Administrator to delete this folder.
Then the installation worked smoothly.
0 Kudos