Offline Activation doesn't prompt for activation code
Hi Folks, hoping somebody can help me here.
I have an installation of InstallShield 2018 that was licensed and working properly earlier this year. I tried to open it recently and was told I need to re-activate. I am unable to reactivate online due to my firewall, so I chose Offline Reactivation.
I followed the steps, uploaded the request file and downloaded the response file, but then when I click Next I am taken to a screen that says Activation Complete without being given any way to upload the response file.
When I then try to open InstallShield I am still being prompted to reactivate, so the product is obviously missing a step - is there some way I can get this working?
You can contact support via activation chat which you can find in a clickable box image on the right hand side here:
Or you can contact support via phone or email using the details at this link:
InstallSite.org / InstallSite.de