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aaron0
Level 2

.NET 4 Prerequisite install failing

Hi,

I have created an installer which has the .NET framework as a prerequisite.

During install some users getting an error informing them that an error has occurred while downloading the .net installer.

I ran the installer on with the debuglog command line argument and got the following:

7-24-2012[12:16:07 PM]: PrereqEngine: file,251743DFD3FDA414570524BAC9E55381,\SetupPrerequisites\Microsoft .net\4.0\Full\dotNetFx40_Full_x86_x64.exe,http://download.microsoft.com/download/9/5/A/95A9616B-7A37-4AF6-BC36-D6EA96C8DAAE/dotNetFx40_Full_x86_x64.exe,,, -- Successful,
7-24-2012[12:16:07 PM]: PrereqEngine: execute,dotNetFx40_Full_x86_x64.exe,/q /norestart,/q /norestart,1641,3010,, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Installer 3.1 (x86).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Imaging Component (x86).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Installer 3.1 for Windows Server 2003 SP1 (x86).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Imaging Component (x64).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Installer 3.1 for Windows Server 2003 SP1 (IA64).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Installer 3.1 for Windows Server 2003 SP1 (x64).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: dependency,\SetupPrerequisites\Windows Installer 3.1 for Windows XP (x64).prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: Id,{32D7E3D1-C9DF-4FA6-9F9B-4D5117AB2917},http://saturn.installshield.com/is/prerequisites/microsoft .net framework 4.0 full.prq, -- Successful
7-24-2012[12:16:07 PM]: PrereqEngine: behavior,Optional,,Reboot,2,Failure,
7-24-2012[12:16:07 PM]: PrereqEngine: Lua,
7-24-2012[12:16:07 PM]: PrereqEngine: Hidden,
7-24-2012[12:16:07 PM]: PrereqEngine: MsiProgress,
7-24-2012[12:16:26 PM]: DownloadFiles: An error occurred while downloading the file http://download.microsoft.com/download/9/5/A/95A9616B-7A37-4AF6-BC36-D6EA96C8DAAE/dotNetFx40_Full_x86_x64.exe. What would you like to do?
7-24-2012[12:16:30 PM]: Prerequisites returning 2


I have attached the full log file.

If I open internet explorer on the same computer and paste in the url to the .net installer from that log file it downloads without issue.

What is causing this error?

Thanks
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2 Replies
ramya-raj
Level 3

Hello,

This error is thrown if the .NET 4 framework could not be downloaded by Installshield.
I suggest you to download it from Microsoft website and place it in the location
\SetupPrerequisites\Microsoft .net\4.0\Full\

Note: = Install Location of Installshield
Ex:C:\Program Files\InstallShield\2011

Hope this helps!

Regards,
Ramya
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Subramaniam
Level 2

I added the .Net 4.0 Full to my PRQ's for a installer during installation its prompts the prequsite to be installed when i click install setup quits!!!

i need solution for this. how can i fix this.
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