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Level 2

Minor Upgrade not removing files which not require Minor Upgrade version.

Hi Team,

We are looking for some guidance to resolve the issue, can you please check and provide your input on what we need to do next? 

Let me explain the problem statment.

We are using InstallShield2014 professional, we are releasing our product with some changes or features and we have many versions in our product, as a practice when customers want to upgrade our product we are asking them to uninstall and install the new version of our product.

This is becoming a tedious process for the user to reconfigure and reselect all the components/features also they have re-configure all the settings and other parameters.

 Since we are not changing the product code from the beginning till the recent release, we tried rerunning the setup.exe, its saying upgrade the product as shown in the below image.



Also, it is not asking any input again on whatever we selected in the previous version components and features, which is good we don't want to ask again from the user to select again the same.

It is upgrading our product but the major issue we are seeing here in the previous version setup files and folder are not removed this will create confusion for our support engineer also we are looking same folder structure to be followed how its presence in the fresh installer is the present same way we are looking in the upgrade aspect.

Can you please suggest or guide us, on how we can resolve this issue?

Also, you can refer case 02600241






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