The log appears to indicate a failure with the OnMoving event/custom action: Action 16:29:07: OnMoving. Action ended 16:29:07: InstallFinalize. Return value 3.
Unfortunately, no other detail is provided.
Do you have any script code in the OnMoving event? Does the old product uninstall successfully from Add/Remove Programs?
I have managed to get the upgrade to work on Vista, but this cannot be a permenant solution.
If I run the setup.exe as administrator it will do the upgrade. The thing is I am already logged onto the PC as administrator and I have not had to do this with any pervious versions in Vista.
I have even created a small test project with the same priviledges set and I can run an upgrade for this with no problems just by double clicking not running as administrator.
Other than starting over again (I am convinced something has happened in the conversion from 11.5 to 2008)?:confused:
The existing product does contain InstallScript either because it is an InstallScript MSI project or because it contains at least one InstallScript custom action (other actions such as ISMsiServerStartup and OnMoving would otherwise not be present).
The failure is occurring because the uninstall of the old package does not have sufficient privileges to successfully run the old InstallScript engine. This is one of the reasons the InstallScript engine architecture was changed starting with InstallShield 12, so that situations like this could be avoided and the engine would be more reliable.
The cause of this behavior is the older InstallScript engine in the existing product, not the project that has been built in IS 2008. To be able to work around this issue, one of the following options could be used: - Manually remove the existing product through Add/Remove Programs. - Use the ShellExecute API (which can be done through an InstallScript custom action in IS 2008 with the LaunchApplication function) to launch the existing product uninstall elevated (on Vista/Server 2008 only) so that the InstallScript engine in the old product runs with sufficient privileges to complete successfully. - Mark the setup.exe in the project built with IS 2008 to require administrator privileges.
Note that any of the above workarounds are only required for this particular upgrade. Once the old product built with IS 11.5 is gone, any new upgrades can be performed normally.
