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munavals
Level 2

Issue releasing the borrowed license

Hi,

             We have an issue releasing borrowed license. When we tried to return, we initially got the following error message " Borrow Return Failed - Failed to return a borrowed license, please check the license server is available and you are able to connect". We checked that we are able to connect to license server. In our case to borrow a concurrent license borrow duration was set to 1 day. Even after more than a day, the license was not returned and when we tried again to return the license it says, " the license borrowing period ends in 0 and throws error it's not licensed/activated". But when we check the license server, the license is not released, and other users can't borrow the license.

 

Thanks,

Seema

 
 

 

 

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1 Reply
smadani
Revenera
Revenera

Hi There.

Thank you for writing to us.

Can you please PM me your email address and Serial Number of the license so that we could assist you accordingly.

 

Thanks,
Syed

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