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Level 2

Installshield launches when clicking on a product desktop shortcut

After performing an install on a Windows 10 PC our installer creates a desktop shortcut.  Domain Admin was used to do the install.  After installation completes,  if you click on the desktop shortcut it then tries to launch the installer again like some was not installed properly.  This does not happen on all Windows 10 PC only in specific customer environments. Must be something with the security of the installation but could use some help with ideas of what it could be.

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Revenera Moderator Revenera Moderator
Revenera Moderator

This looks like the MSI is using its built in self heal functionality because something is missing from the application.

When a shortcut is clicked Windows Installer will find what feature it is associated with and then check the key files of the components under that feature. If any key files are missing - it will launch the installer to perform a self-heal.

There is more information on this functionality available here: 

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