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Level 2

Installshield 2012 reactivation fails

I've been using installsheild 2012 for last 2 years. From last week, it started prompting me to reactivate the license. When i tried online activation it failed with error message stating that it couldn't reach license server. So i requested offline activation and got response by email. When i open installshied, wizard window prompts to reactivate. When i chose offline activation, it doesn't present me response text box to enter
the response text i received by email. Please advice me how could i reactivate the license? Activation wizard tells me that i've only 2 days left reactivate license. Does it mean it stops working after 2 days? Any advice or help is appreciated.
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Level 4 Flexeran
Level 4 Flexeran

Try to return and then reactivate the license from the command line.
1. From the command-line, change directories to the following default path: C:\Program Files\InstallShield\2012\System
2. Execute the following command: tsconfig.exe /return
3. Once the license has been successfully returned, execute the following command: tsconfig.exe /activate
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