This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallShield
- :
- InstallShield Forum
- :
- Installer hangs on reinstall
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Jun 02, 2011
10:50 AM
Installer hangs on reinstall
I have an MSI installer which is hanging on Windows 2008 when we uninstall and reinstall it.
We get through all of the dialogs, but once we click 'Install' in the ReadyToInstall dialog, the dialog disappears and never comes back. The process is still running, but never progresses, even if I leave it overnight.
No amount of killing processes or rebooting the box allows me to install the program. I end up having to re-image the machine.
I've seen this error on other posts here and elsewhere, but with no solution.
The log file on full detail ends with:
[CODE]MSI (c) (40:D0) [10:41:07:426]: Skipping action: PatchWelcome (condition is false)
MSI (c) (40:D0) [10:41:07:426]: Doing action: InstallWelcome
Action 10:41:07: InstallWelcome.
Action start 10:41:07: InstallWelcome.[/CODE]
I actually see the rest of my dialogs (LicenseAgreement, CustomSetup, DestinationFolder, ReadyToInstall), which are children of InstallWelcome in the sequence, but they don't log anything.
Please help!
We get through all of the dialogs, but once we click 'Install' in the ReadyToInstall dialog, the dialog disappears and never comes back. The process is still running, but never progresses, even if I leave it overnight.
No amount of killing processes or rebooting the box allows me to install the program. I end up having to re-image the machine.
I've seen this error on other posts here and elsewhere, but with no solution.
The log file on full detail ends with:
[CODE]MSI (c) (40:D0) [10:41:07:426]: Skipping action: PatchWelcome (condition is false)
MSI (c) (40:D0) [10:41:07:426]: Doing action: InstallWelcome
Action 10:41:07: InstallWelcome.
Action start 10:41:07: InstallWelcome.[/CODE]
I actually see the rest of my dialogs (LicenseAgreement, CustomSetup, DestinationFolder, ReadyToInstall), which are children of InstallWelcome in the sequence, but they don't log anything.
Please help!
(1) Reply
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Jun 02, 2011
12:57 PM
In case it is helpful, here is what the same portion of the log file looks like during the first install, when it works:
[CODE]MSI (c) (18:64) [10:15:57:394]: Skipping action: PatchWelcome (condition is false)
MSI (c) (18:64) [10:15:57:394]: Doing action: InstallWelcome
Action 10:15:57: InstallWelcome.
Action start 10:15:57: InstallWelcome.
Action 10:15:57: InstallWelcome. Dialog created
MSI (c) (18:24) [10:15:57:457]: Note: 1: 2205 2: 3: _RemoveFilePath
Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 10:15:59: LicenseAgreement. Dialog created
MSI (c) (18:44) [10:16:00:754]: PROPERTY CHANGE: Modifying AgreeToLicense property. Its current value is 'No'. Its new value: 'Yes'.
Action 10:16:01: SetupType. Dialog created
Action 10:16:02: DestinationFolder. Dialog created
Action 10:16:02: ReadyToInstall. Dialog created
MSI (c) (18:24) [10:16:19:629]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: BindImage
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: ProgId
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: PublishComponent
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: SelfReg
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Extension
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Font
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Class
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2727 2:
MSI (c) (18:44) [10:16:19:644]: Note: 1: 2727 2:
Action ended 10:16:19: InstallWelcome. Return value 1.
MSI (c) (18:64) [10:16:19:660]: Doing action: SETALLUSERS
Action 10:16:19: SETALLUSERS.
...[/CODE]
[CODE]MSI (c) (18:64) [10:15:57:394]: Skipping action: PatchWelcome (condition is false)
MSI (c) (18:64) [10:15:57:394]: Doing action: InstallWelcome
Action 10:15:57: InstallWelcome.
Action start 10:15:57: InstallWelcome.
Action 10:15:57: InstallWelcome. Dialog created
MSI (c) (18:24) [10:15:57:457]: Note: 1: 2205 2: 3: _RemoveFilePath
Info 2898.For MSSansBold8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Info 2898.For MSSWhiteSerif8 textstyle, the system created a 'Tahoma' font, in 0 character set.
Action 10:15:59: LicenseAgreement. Dialog created
MSI (c) (18:44) [10:16:00:754]: PROPERTY CHANGE: Modifying AgreeToLicense property. Its current value is 'No'. Its new value: 'Yes'.
Action 10:16:01: SetupType. Dialog created
Action 10:16:02: DestinationFolder. Dialog created
Action 10:16:02: ReadyToInstall. Dialog created
MSI (c) (18:24) [10:16:19:629]: PROPERTY CHANGE: Modifying CostingComplete property. Its current value is '0'. Its new value: '1'.
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: BindImage
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: ProgId
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: PublishComponent
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: SelfReg
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Extension
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Font
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2205 2: 3: Class
MSI (c) (18:24) [10:16:19:629]: Note: 1: 2727 2:
MSI (c) (18:44) [10:16:19:644]: Note: 1: 2727 2:
Action ended 10:16:19: InstallWelcome. Return value 1.
MSI (c) (18:64) [10:16:19:660]: Doing action: SETALLUSERS
Action 10:16:19: SETALLUSERS.
...[/CODE]
