Installer hangs, dialog disappears!

[sujay09]

Hi:confused:

I'm facing a critical issue with my installer. I've an InstallShield 2009 Basic MSI project installer(64 bit setup).
When i try to install it on Window Server 2008 (64 Bit), installer goes through all the installer dialogs smoothly and when i click on the last "Install" button, the dialog disappears.The setup.exe(*32) and msiexec(*32) still appears from the task manager
and seems to be hanged.

I've noticed it on several machines and it happens when the first install rollsback for any reason. Could there be some leakage in the installer when it rollsback for the first time, that is causing this problem for all the subsequent installs? Please let me know where all i can find the installer tails when it hangs. I've attached the log files of both first rollback install and later hang install.
Please help me. It is happening on our client server.

I've tried removing the temp files from c:\Users\\Local\Temp and also rebooted the server but no luck. i've made sure that there were no sdShowMsg() function used in the last couple custom actions before the installer hang.

Thanks in advance!
Sujay

[sujay09]

I've found some suspectable extract of the log after the installer hang. Here for almost all the table entries we get "Stream does not exist" error.
Can anyone please say what does this mean and when can this happen?

MSI (c) (30:C8) [18:21:20:235]: Transform 'C:\Users\ADMINK~1\AppData\Local\Temp\8585b.mst' is valid.
MSI (c) (30:C8) [18:21:20:235]: Note: 1: 2262 2: Patch 3: -2147287038
MSI (c) (30:C8) [18:21:20:235]: Note: 1: 2205 2: 3: PatchPackage
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: Media 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: TRANSFORM: 'PatchPackage' table is missing or empty. No pre-transform fixup necessary.
MSI (c) (30:C8) [18:21:20:247]: TRANSFORM: Applying regular transform to database.
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: _Tables 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: _Columns 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: AdminExecuteSequence 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: Condition 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: AdminUISequence 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: AdvtExecuteSequence 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: AdvtUISequence 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: AppSearch 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: Feature 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: Binary 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: File 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: CheckBox 3: -2147287038
MSI (c) (30:C8) [18:21:20:247]: Note: 1: 2262 2: Component 3: -2147287038
MSI (c) (30:C8) [18:21:20:248]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: ISWebSite 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: _MsiPatchTransformView 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: #_BaselineCost 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: #_BaselineFile 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: #_BaselineData 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: Note: 1: 2262 2: #_PatchCache 3: -2147287038
MSI (c) (30:C8) [18:21:20:249]: APPCOMPAT: looking for appcompat database entry with ProductCode '{9C524812-6498-4F53-BB1F-FCAE221E10DC}'.
MSI (c) (30:C8) [18:21:20:249]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (30:C8) [18:21:20:249]: Transforms are relative secure.
MSI (c) (30:C8) [18:21:20:249]: Transforming table Property.

[P_Duncan]

I am having this same issue, but only occasionally on Windows 2008.

Once I get into this state, no amount of rebooting, killing processes, etc will let me install my product - I can only re-image my test machine.

Any help on this issue would be appreciated.

Thanks,
Paul