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Flexera beginner

ISDEV Crashing

Hi All,

Since today ISDEV version 19.0.0.185 is crashing with the following eventlog entry

Any Ideas

Faulting application name: isdev.exe, version: 19.0.0.185, time stamp: 0x504d4b34
Faulting module name: mshtml.dll, version: 11.0.9600.17207, time stamp: 0x53a22b71
Exception code: 0xc0000005
Fault offset: 0x000a6ed0
Faulting process id: 0x23e0
Faulting application start time: 0x01cf9b4f49f586ac
Faulting application path: C:\Program Files (x86)\InstallShield\2012Spring\System\isdev.exe
Faulting module path: C:\Windows\SYSTEM32\mshtml.dll
Report Id: 8a0f9a22-0742-11e4-8131-d4bed963c3c7
Faulting package full name:
Faulting package-relative application ID:
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12 Replies
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Flexera beginner

Re: ISDEV Crashing

Hi All,

I found the issue to be the Cumulative Security Update for Internet Explorer 11 for Windows 8.1 for x64-based Systems (KB2962872)

This updates the mshtml.dll from version 11.0.9600.172126 to 11.0.9600.17207

Uninstalling this update resolved the issue of ISDEV Crashing upon startup.

Regards Alfred
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Occasional contributor

Re: ISDEV Crashing

Yep just happened to me on InstallShield 2012 on Windows 8.1 too.

I uninstalled all the Windows Updates from today (there were about 20) so it's good to know which one it is thanks.
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Flexera beginner

Re: ISDEV Crashing

SimonG wrote:
Yep just happened to me on InstallShield 2012 on Windows 8.1 too.

I uninstalled all the Windows Updates from today (there were about 20) so it's good to know which one it is thanks.


You are welcome

BTW: InstallShield 2014 is also affected, but InstallShield 2010 is NOT.

So I hope that Flexera will fix this as soon as possible.

Regards Alfred
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Flexera beginner

ISDEV crash

The exact same thing happened to me today on Windows 7 Sp1. I installed Windows Updates this morning, and now both InstallShield 2012 Spring and InstallShield 2013 crash on startup.

Thanks to this thread, I found and uninstalled update KB2962872. The problem is now resolved.
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Pilgrim

Also occurs on Windows 7 SP1 x64 with InstallShield 2009 Professional

This occurred today on my Win7 SP1 x64 machine with InstallShield 2009 Professional.

The culprit was C:\Windows\SysWOW64\mshtml.dll which apparently was updated by KB2962872.

Uninstalled and IS worked again.
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Pilgrim

Re: ISDEV Crashing

Thank you for the information. I too had this problem on Windows 7sp1 with IS2013. I uninstalled KB2962872 and that fixed the problem
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Pilgrim

ISDEV Crashing

Yep, that fixes IS2014 on Win 7 SP1 X64
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Flexera
Flexera

Re: ISDEV Crashing

Everyone, we are actively looking into the incompatibility with many versions of InstallShield and Microsoft's recent security update to IE (KB 2962872). Further information and updates will be available on the InstallShield 2014 Sticky.
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Pilgrim

Re: ISDEV Crashing

MichaelU wrote:
Everyone, we are actively looking into the incompatibility with many versions of InstallShield and Microsoft's recent security update to IE (KB 2962872). Further information and updates will be available on the InstallShield 2014 Sticky.


Thanks Michael.

I run into the same trouble using InstallShield 2011 Premier.
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