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How to get a licence information on installshield 2018

we have installshield 2018 that is installed on one of the machines its already licenced. our team lost some people who used have knowledge about it, since past 2 years no one used that machine and now we want to update the existing exe file but the build is failing. we have  product serial number and it shows its licenced to our organization, But we dont have any login details or other details to get support from revenera. how to proceed in this scenario? 

note: i tried getsupport link but its asking me to sign in and my normal account is not  working. 

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Revenera Moderator Revenera Moderator
Revenera Moderator

HI @SandeepTechM,

Thank you for your post.

InstallShield 2018 has reached its end-of-life so InstallShield 2018 is no longer supported. Please contact us via the Contact Us Form at the following link to upgrade to InstallShield 2021, which is the latest supported InstallShield version:

Please let us know if you have any questions or concerns. Thanks!

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