Error 1402: Could not Open Key - Windows Server 2008 (non R2) 64 Bit System

[eliasrobin]

Hi All,

I have a new BASIC MSI Project.
Its getting installed in all the Operating systems successfully except Windows Server 2008 (non R2) - 64 bit system.

Please find below the MSI Log.

As part of the setup, I'm trying to place the MSCOMCT2.OCX, MSCOMCTL.OCX in the System folder.

The installation Error is happening in "InstallFinalize" Action (writing registry values).

The same setup is getting installed successfully in all the other 32 and 64 bit system.

Please help me in finding out a workaround and fix for the issue.

MSI LOG

MSI (s) (20:8C) [01:15:27:466]: Executing op: RegOpenKey(Root=-2147483646,Key=SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{1906F94F-8256-480A-8CDF-60821592CB4B},,BinaryType=0,)

MSI (s) (20:8C) [01:15:27:466]: Executing op: RegAddValue(Name=Compatibility Flags,Value=#1024,)
WriteRegistryValues: Key: \SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{1906F94F-8256-480A-8CDF-60821592CB4B}, Name: Compatibility Flags, Value: #1024

MSI (s) (20:8C) [01:15:27:466]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{1906F94F-8256-480A-8CDF-60821592CB4B} 3: 161

Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{1906F94F-8256-480A-8CDF-60821592CB4B}. System error 161. Verify that you have sufficient access to that key, or contact your support personnel.

MSI (s) (20:8C) [01:15:34:423]: Product: Lexis Affinity workstation -- Error 1402. Could not open key: HKEY_LOCAL_MACHINE32\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\ActiveX Compatibility\{1906F94F-8256-480A-8CDF-60821592CB4B}. System error 161. Verify that you have sufficient access to that key, or contact your support personnel.

[CHANDINATHREDDY]

Hi try to launch the setup.exe with administrator rights if not help full try to update the system.

if the dll is an 32 bit dll and trying to register in 64 bit registry then certenly you will get an issue.