Error 1155 - missing .msi

[sallys]

Using IS 2011 Professional. For several customers, when they try to run our installation file (setup.exe), they get the following error:

1155: File C:\Users\Bud\AppData\Local\Temp\{#########}\PlanGuru 2011.msi not found.

We cache the MSI file locally in [LocalAppDataFolder]Downloaded Installations. Sure enough, if the user goes to that folder, the msi file is there and they can install just fine.

Why is their particular system looking for the file in the Temp folder instead of the correct one and what can we do to avoid this error?

[#2]

In the Release Wizard, deselect the cache checkbox, release again.

[sallys]

Thanks - we'll give it a try.