Cannot Use Application

[aaroncampf1]

Every time I try to use your product it has be register
your Application.

It places the last Registration Code I used in Registration popup message.

I have re-installed the product MANY times, deleted the registry enteries serveral times.

Here is the Text in the Log file (have already cleared the text in the file several times and added a few spaces.


12-30-2011[06:07:28 PM]: Command Line: "C:\Program Files (x86)\InstallShield\2011LE\System\TSConfig.exe" -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 66
12-30-2011[06:07:28 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:07:28 PM]: Using serial number from registry line: 9A012QW-D26-B1A220EBFN -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 183
12-30-2011[06:07:28 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:07:28 PM]: Doing activation -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 225
12-30-2011[06:07:28 PM]: Starting Wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 238
12-30-2011[06:07:28 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:07:30 PM]: Setting current directory -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 262
12-30-2011[06:07:30 PM]: Initializing FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 265
12-30-2011[06:07:30 PM]: Installing FLEXnet service -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 271
12-30-2011[06:07:30 PM]: Opening TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 291
12-30-2011[06:07:30 PM]: Successfully initialized FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 315
12-30-2011[06:07:30 PM]: Error 50044 (71013, 1, 0), Error occurred during call to flxActCommonRepairLocalTrustedStorage. -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 90
12-30-2011[06:07:30 PM]: Failed to add ASR into TS -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 787
12-30-2011[06:07:30 PM]: Error 50044 (71013, 1, 0), Error occurred during call to flxActCommonRepairLocalTrustedStorage. -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 788
12-30-2011[06:07:32 PM]: Finished wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 245
12-30-2011[06:07:32 PM]: Shutting down wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizSheet.cpp, Line: 38
12-30-2011[06:07:32 PM]: Shutting down activation manager -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 61
12-30-2011[06:07:32 PM]: CFlexLicenseManager::~CFlexLicenseManager -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 46
12-30-2011[06:07:32 PM]: Closing TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 224
12-30-2011[06:07:32 PM]: ~CFlexJobManager -- File: FLexLicensing\FlexJobManager.cpp, Line: 19
12-30-2011[06:07:32 PM]: Return code = 0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 256


12-30-2011[06:12:35 PM]: Command Line: "C:\Program Files (x86)\InstallShield\2011LE\System\TSConfig.exe" -show_splash -eval0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 66
12-30-2011[06:12:35 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:12:35 PM]: Using serial number from registry line: 9A012QW-D26-B1A220EBFN -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 183
12-30-2011[06:12:35 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:12:35 PM]: Doing activation -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 225
12-30-2011[06:12:35 PM]: Starting Wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 238
12-30-2011[06:12:37 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32


12-30-2011[06:13:01 PM]: Finished wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 245
12-30-2011[06:13:01 PM]: Shutting down wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizSheet.cpp, Line: 38
12-30-2011[06:13:01 PM]: Shutting down activation manager -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 61
12-30-2011[06:13:01 PM]: CFlexLicenseManager::~CFlexLicenseManager -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 46
12-30-2011[06:13:01 PM]: Closing TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 224
12-30-2011[06:13:01 PM]: ~CFlexJobManager -- File: FLexLicensing\FlexJobManager.cpp, Line: 19
12-30-2011[06:13:01 PM]: Return code = 0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 256
12-30-2011[06:22:53 PM]: Command Line: "C:\Program Files (x86)\InstallShield\2011LE\System\TSConfig.exe" -show_splash -eval0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 66
12-30-2011[06:22:53 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:22:53 PM]: Using serial number from registry line: 9A012QW-D26-B1A220EBFN -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 183
12-30-2011[06:22:53 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:22:53 PM]: Doing activation -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 225
12-30-2011[06:22:53 PM]: Starting Wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 238
12-30-2011[06:22:56 PM]: Unable to read registry key - Hive=-2147483647, Key=SOFTWARE\InstallShield\17.0\Professional, ValueName=SerialNumberLimited, Result=2 -- File: FLexLicensing\RegUtils.cpp, Line: 32
12-30-2011[06:22:58 PM]: Setting current directory -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 262
12-30-2011[06:22:58 PM]: Initializing FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 265
12-30-2011[06:22:58 PM]: Installing FLEXnet service -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 271
12-30-2011[06:22:59 PM]: Opening TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 291
12-30-2011[06:22:59 PM]: Successfully initialized FLEXnet libraries -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 315
12-30-2011[06:22:59 PM]: Error 50044 (71013, 1, 0), Error occurred during call to flxActCommonRepairLocalTrustedStorage. -- File: FLEXNetActivationWizard\ASRFile.cpp, Line: 90
12-30-2011[06:22:59 PM]: Failed to add ASR into TS -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 787
12-30-2011[06:22:59 PM]: Error 50044 (71013, 1, 0), Error occurred during call to flxActCommonRepairLocalTrustedStorage. -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 788
12-30-2011[06:23:00 PM]: Finished wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 245
12-30-2011[06:23:00 PM]: Shutting down wizard -- File: FLEXNetActivationWizard\FLEXNetActivationWizSheet.cpp, Line: 38
12-30-2011[06:23:00 PM]: Shutting down activation manager -- File: FLEXNetActivationWizard\ISActivationManager.cpp, Line: 61
12-30-2011[06:23:00 PM]: CFlexLicenseManager::~CFlexLicenseManager -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 46
12-30-2011[06:23:00 PM]: Closing TS -- File: FLexLicensing\FlexLicenseManager.cpp, Line: 224
12-30-2011[06:23:00 PM]: ~CFlexJobManager -- File: FLexLicensing\FlexJobManager.cpp, Line: 19
12-30-2011[06:23:00 PM]: Return code = 0 -- File: FLEXNetActivationWizard\FLEXNetActivationWizard.cpp, Line: 256


You product does look like its registering but the progress bar never goes past, about 15%, then it states it registered successfully



this product needs to work right away!

I al willing to re-install Visual Studio or anything else short of A total system restart!!!!!!!!!!!!

[bharath_k_s]

Hello Aaroncampf1,

Could you kindly create a new Administrator user account and test if the same behavior persists?

Thanks,
Bharath

[aaroncampf1]

has expected nothing different happened

bharath.k.s wrote:
Hello Aaroncampf1,

Could you kindly create a new Administrator user account and test if the same behavior persists?

Thanks,
Bharath

[bharath_k_s]

Hello Aaroncampf1,

I suspect this to be a machine specific issue.

Could you kindly try installing InstallShield 2011 Limited Edition on different system which has Visual Studio 2010 SP1 and check if you are able to successfully activate? Also make sure that the internet connection is active while activating InstallShield 2011 Limited Edition.

Thanks,
Bharath

[aaroncampf1]

That's impossible, I only have 1 computer with Visual Studio on it.

and honestly, I think its safe to say your product would work on a clean computer.

If it did not no one could use your product and you'd know about it already.


I would really like some help, not information I already know.

bharath.k.s wrote:
Hello Aaroncampf1,

I suspect this to be a machine specific issue.

Could you kindly try installing InstallShield 2011 Limited Edition on different system which has Visual Studio 2010 SP1 and check if you are able to successfully activate? Also make sure that the internet connection is active while activating InstallShield 2011 Limited Edition.

Thanks,
Bharath

[bharath_k_s]

Hello Aaroncampf1,

Thank you for your patience and understanding.

As per the log file Trusted Storage used by our Licensing is broken on your system. An attempt to repair this Storage failed during Activation.

Kindly check your private message for more information.

Thanks,
Bharath

[aaroncampf1]

My issue was resolved by advice via Private Message

Problem Solved