CTL3D32.dll install issue on Windows 7...

[debeecher]

I have an installation which works on Windows 2000 and XP, but when I run it on Windows 7 (64-bit system), I get the dialog box with the message "This application uses CTL3D32.DLL, which has not been correctly installed. CTL3D32.DLL must be installed in the Widows system directory."

[ The installed application runs fine...CTL3D32.DLL is actually already installed on the Windows 7 system. ]

I have tried the following "system" directories, C:\Windows\System, C:\Windows\System32, and C:\Windows\SysWOW64.

Same error message.

I have even tried telling the install NOT to install this DLL if the target system is Windows 7, AND I STILL GET THE SAME ERROR MESSAGE.

I'm at a loss at this point...any ideas?

[schmoli]

Can you provide a log so we can see exactly when this message is occurring? Perhaps it's actually referencing a custom action or something that uses this DLL that isn't working on a 64-bit operating system?

[debeecher]

Here is the standard log from the installation...I did not see anything alarming, but then I have never looked at one of these before...

1-19-2010[12:10:52 PM]: InstallShield setup.exe (Ansi) started, cmdline: /debuglog
1-19-2010[12:10:52 PM]: Extracting setup.ini...
1-19-2010[12:10:52 PM]: Extracting 'Setup.INI' to C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\Setup.INI
1-19-2010[12:10:52 PM]: Extracting '0x0409.ini' to C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\0x0409.ini
1-19-2010[12:10:52 PM]: Reading setup.ini from C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\Setup.INI
1-19-2010[12:10:52 PM]: Upgrade check: checking product code {F9573674-B79A-4226-9AFA-B82CF4AC8715}
1-19-2010[12:10:52 PM]: Extracting 'Setup409.bmp' to C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\Setup409.bmp
1-19-2010[12:10:52 PM]: Default language: 1033, got code page 1252
1-19-2010[12:10:52 PM]: Creating setup dialog...
1-19-2010[12:10:52 PM]: GetFile: file 'AutoQuant 9.X.msi', ini section 'AutoQuant 9.X.msi', full path '', location 1634344
1-19-2010[12:10:52 PM]: File to get to 'AutoQuant 9.X.msi'
1-19-2010[12:10:52 PM]: Getting file from setup.exe
1-19-2010[12:10:52 PM]: Extracting 'AutoQuant 9.X.msi' to C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\AutoQuant 9.X.msi
1-19-2010[12:10:58 PM]: Reboot needed: no
1-19-2010[12:10:58 PM]: Install is script driven (ISMSI)
1-19-2010[12:10:58 PM]: Install is script driven (ISMSI)
1-19-2010[12:10:58 PM]: Extracting 'ISSetup.dll' to C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\ISSetup.dll
1-19-2010[12:10:59 PM]: Attempted unloaded of msi.dll: 1
1-19-2010[12:10:59 PM]: Launching InstallScript engine: C:\Users\beecherd\AppData\Local\Temp\{E479C0A7-B82B-44BE-B0E0-78F8C20E983B}\AutoQuant 9.X.msi, /v /v"SETUPEXEDIR=\"C:\Users\beecherd\Desktop\Test Install DEB\" SETUPEXENAME=\"setup.exe\"", 0
1-19-2010[12:11:48 PM]: Dumping setup.ini...
1-19-2010[12:11:48 PM]: Section: 0x0409
1-19-2010[12:11:48 PM]: 0x0401=Arabic (Saudi Arabia)
1-19-2010[12:11:48 PM]: 0x0402=Bulgarian
1-19-2010[12:11:48 PM]: 0x0403=Catalan
1-19-2010[12:11:48 PM]: 0x0404=Chinese (Taiwan)
1-19-2010[12:11:48 PM]: 0x0405=Czech
1-19-2010[12:11:48 PM]: 0x0406=Danish
1-19-2010[12:11:48 PM]: 0x0407=German (Germany)
1-19-2010[12:11:48 PM]: 0x0408=Greek
1-19-2010[12:11:48 PM]: 0x0409=English (United States)
1-19-2010[12:11:48 PM]: 0x040a=Spanish (Traditional Sort)
1-19-2010[12:11:48 PM]: 0x040b=Finnish
1-19-2010[12:11:48 PM]: 0x040c=French (France)
1-19-2010[12:11:48 PM]: 0x040d=Hebrew
1-19-2010[12:11:48 PM]: 0x040e=Hungarian
1-19-2010[12:11:48 PM]: 0x0410=Italian (Italy)
1-19-2010[12:11:48 PM]: 0x0411=Japanese
1-19-2010[12:11:48 PM]: 0x0412=Korean
1-19-2010[12:11:48 PM]: 0x0413=Dutch (Netherlands)
1-19-2010[12:11:48 PM]: 0x0414=Norwegian (Bokmal)
1-19-2010[12:11:48 PM]: 0x0415=Polish
1-19-2010[12:11:48 PM]: 0x0416=Portuguese (Brazil)
1-19-2010[12:11:48 PM]: 0x0418=Romanian
1-19-2010[12:11:48 PM]: 0x0419=Russian
1-19-2010[12:11:48 PM]: 0x041a=Croatian
1-19-2010[12:11:48 PM]: 0x041b=Slovak
1-19-2010[12:11:48 PM]: 0x041d=Swedish
1-19-2010[12:11:48 PM]: 0x041e=Thai
1-19-2010[12:11:48 PM]: 0x041f=Turkish
1-19-2010[12:11:48 PM]: 0x0421=Indonesian
1-19-2010[12:11:48 PM]: 0x0424=Slovenian
1-19-2010[12:11:48 PM]: 0x042d=Basque
1-19-2010[12:11:48 PM]: 0x0804=Chinese (PRC)
1-19-2010[12:11:48 PM]: 0x0816=Portuguese (Portugal)
1-19-2010[12:11:48 PM]: 0x0c0c=French (Canada)
1-19-2010[12:11:48 PM]: 0x0c1a=Serbian (Cyrillic)
1-19-2010[12:11:48 PM]: Section: AutoQuant 9.X.msi
1-19-2010[12:11:48 PM]: Location=AutoQuant 9.X.msi
1-19-2010[12:11:48 PM]: Type=1
1-19-2010[12:11:48 PM]: Section: Info
1-19-2010[12:11:48 PM]: DiskSpace=8000 ;DiskSpace requirement in KB
1-19-2010[12:11:48 PM]: Name=INTL
1-19-2010[12:11:48 PM]: Version=1.00.000
1-19-2010[12:11:48 PM]: Section: instmsiw.exe
1-19-2010[12:11:48 PM]: Location=instmsiw.exe
1-19-2010[12:11:48 PM]: Type=0
1-19-2010[12:11:48 PM]: Section: Languages
1-19-2010[12:11:48 PM]: Default=0x0409
1-19-2010[12:11:48 PM]: RequireExactLangMatch=0x0404,0x0804
1-19-2010[12:11:48 PM]: RTLLangs=0x0401,0x040d
1-19-2010[12:11:48 PM]: Supported=0x0409
1-19-2010[12:11:48 PM]: Section: MsiVersion
1-19-2010[12:11:48 PM]: 2.0.2600.0=SupportOS
1-19-2010[12:11:48 PM]: Section: Setup.bmp
1-19-2010[12:11:48 PM]: 409=Setup409.bmp
1-19-2010[12:11:48 PM]: Type=1
1-19-2010[12:11:48 PM]: Section: Startup
1-19-2010[12:11:48 PM]: CmdLine=
1-19-2010[12:11:48 PM]: DoMaintenance=Y
1-19-2010[12:11:48 PM]: DotNetOptionalInstallIfSilent=N
1-19-2010[12:11:48 PM]: EnableLangDlg=N
1-19-2010[12:11:48 PM]: LauncherName=setup.exe
1-19-2010[12:11:48 PM]: LogResults=N
1-19-2010[12:11:48 PM]: OnUpgrade=1
1-19-2010[12:11:48 PM]: PackageCode={F7DE0B48-8920-4DAC-96D1-A701C0CF2DD8}
1-19-2010[12:11:48 PM]: PackageName=AutoQuant 9.X.msi
1-19-2010[12:11:48 PM]: Product=AutoQuant 9.X
1-19-2010[12:11:48 PM]: ProductCode={F9573674-B79A-4226-9AFA-B82CF4AC8715}
1-19-2010[12:11:48 PM]: ProductVersion=9.4.3.0
1-19-2010[12:11:48 PM]: ScriptDriven=1
1-19-2010[12:11:48 PM]: ScriptVer=16.0.0.400
1-19-2010[12:11:48 PM]: SuppressReboot=Y
1-19-2010[12:11:48 PM]: SuppressWrongOS=Y
1-19-2010[12:11:48 PM]: Section: SupportOS
1-19-2010[12:11:48 PM]: Win2K=1
1-19-2010[12:11:48 PM]: Win95=1
1-19-2010[12:11:48 PM]: Win98=1
1-19-2010[12:11:48 PM]: WinME=1
1-19-2010[12:11:48 PM]: WinNT4SP6=1
1-19-2010[12:11:48 PM]: Section: SupportOSMsi11
1-19-2010[12:11:48 PM]: Win95=1
1-19-2010[12:11:48 PM]: Win98=1
1-19-2010[12:11:48 PM]: WinNT4SP3=1
1-19-2010[12:11:48 PM]: Section: SupportOSMsi12
1-19-2010[12:11:48 PM]: Win95=1
1-19-2010[12:11:48 PM]: Win98=1
1-19-2010[12:11:48 PM]: WinME=1
1-19-2010[12:11:48 PM]: WinNT4SP3=1
1-19-2010[12:11:48 PM]: Section: SupportOSMsi30
1-19-2010[12:11:48 PM]: Win2003Server=1
1-19-2010[12:11:48 PM]: Win2KSP3=1
1-19-2010[12:11:48 PM]: WinXP=1
1-19-2010[12:11:48 PM]: Section: Win2003Server
1-19-2010[12:11:48 PM]: BuildNo=2600
1-19-2010[12:11:48 PM]: MajorVer=5
1-19-2010[12:11:48 PM]: MinorVer=2
1-19-2010[12:11:48 PM]: MinorVerMax=3
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: Section: Win2K
1-19-2010[12:11:48 PM]: BuildNo=2195
1-19-2010[12:11:48 PM]: MajorVer=5
1-19-2010[12:11:48 PM]: MinorVer=0
1-19-2010[12:11:48 PM]: MinorVerMax=1
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: Section: Win2KSP3
1-19-2010[12:11:48 PM]: BuildNo=2195
1-19-2010[12:11:48 PM]: MajorVer=5
1-19-2010[12:11:48 PM]: MinorVer=0
1-19-2010[12:11:48 PM]: MinorVerMax=1
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: ServicePack=768
1-19-2010[12:11:48 PM]: Section: Win95
1-19-2010[12:11:48 PM]: BuildNo=950
1-19-2010[12:11:48 PM]: MajorVer=4
1-19-2010[12:11:48 PM]: MinorVer=0
1-19-2010[12:11:48 PM]: MinorVerMax=1
1-19-2010[12:11:48 PM]: PlatformId=1
1-19-2010[12:11:48 PM]: Section: Win98
1-19-2010[12:11:48 PM]: BuildNo=1998
1-19-2010[12:11:48 PM]: MajorVer=4
1-19-2010[12:11:48 PM]: MinorVer=10
1-19-2010[12:11:48 PM]: MinorVerMax=11
1-19-2010[12:11:48 PM]: PlatformId=1
1-19-2010[12:11:48 PM]: Section: WinME
1-19-2010[12:11:48 PM]: BuildNo=3000
1-19-2010[12:11:48 PM]: MajorVer=4
1-19-2010[12:11:48 PM]: MinorVer=90
1-19-2010[12:11:48 PM]: MinorVerMax=91
1-19-2010[12:11:48 PM]: PlatformId=1
1-19-2010[12:11:48 PM]: Section: WinNT4SP3
1-19-2010[12:11:48 PM]: BuildNo=1381
1-19-2010[12:11:48 PM]: MajorVer=4
1-19-2010[12:11:48 PM]: MinorVer=0
1-19-2010[12:11:48 PM]: MinorVerMax=1
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: ServicePack=768
1-19-2010[12:11:48 PM]: Section: WinNT4SP6
1-19-2010[12:11:48 PM]: BuildNo=1381
1-19-2010[12:11:48 PM]: MajorVer=4
1-19-2010[12:11:48 PM]: MinorVer=0
1-19-2010[12:11:48 PM]: MinorVerMax=1
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: ServicePack=1536
1-19-2010[12:11:48 PM]: Section: WinXP
1-19-2010[12:11:48 PM]: BuildNo=2600
1-19-2010[12:11:48 PM]: MajorVer=5
1-19-2010[12:11:48 PM]: MinorVer=1
1-19-2010[12:11:48 PM]: MinorVerMax=2
1-19-2010[12:11:48 PM]: PlatformId=2
1-19-2010[12:11:48 PM]: Setup returning 0

[schmoli]

Well huh that's one tiny log, I didn't see anything wrong, but then again I didn't see anything useful (like any of your installation actions). When debugging an install I typically use /l*v, which yes, can create upwords of 10mb log files with my products, but it pays to be verbose when issues arise.

[debeecher]

Hi. I have the big log generated, but it is too large to post in here.

Is there a way I can get that to you so you could take a look?

Thanks.

(beecherd@lickenbrock.com)