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toftofy
Level 3

Black dots in banner

Hi all,

Has anybody ever seen this problem?

I have a banner which looks fine in the InstallShield dialog editor as well as in image editors such as Paint or Paint Shop Pro.

However, as soon as I run the installation, black dots appear on the banner. What could be causing this?

The banner is a bitmap:
Dimensions: 500 x 70
Bit Depth: 24

I have attached a screenshot of the logo that is contained within the banner, with and withiut the dots.


Thanks in advance for your help.
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4 Replies
RobertDickau
Flexera Alumni

As a stab in the dark, does it look better if you crop it to 499 by 58?
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toftofy
Level 3

I tried to crop it to 499 x 68, without any success...Those dots are still there.
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RobertDickau
Flexera Alumni

Perhaps crop the vertical size further to 58? I gather the original banner size (...Support\Themes\InstallShield Blue Theme\banner.jpg) is 499 by 58 pixels.
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toftofy
Level 3

Bingo!
Thanks a lot for your help!
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