This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Sky_sailer
Level 2
‎Jul 10, 2014 03:35 AM

Authoring tool has stopped working

Does anyone know how to get around this error message, which stops InstallShield 2013 Express from loading? PC re-start doesn't clear it. I'm using Windows 7. System was working fine until 6 days ago, now comes up against this error every time.
Labels (1)
0 Kudos
(3) Replies
scraxe
Level 2
‎Jul 10, 2014 05:46 AM

Exact same problem for me with 2012 Express.
2012 Express was working fine yesterday.
A big Windows 7 Pro update occurred this morning when I switched machine on.
Now refuses to run with 'Authoring tool has stopped working' crash.

Have reinstalled 2012 Express, restarted machine etc, no difference still refuses to run.
0 Kudos
DebbieL
Level 17
‎Jul 10, 2014 09:25 AM

The problem is probably caused by Microsoft's recent security update to IE (KB 2962872). We are actively looking for a resolution to this problem. For a short-term fix and updates on the issue, please see the following sticky in the InstallShield 2014 community forum:
https://community.flexerasoftware.com/showthread.php?217569-InstallShield-Crashes-and-Microsoft-KB-2962872
0 Kudos
DebbieL
Level 17
‎Jul 17, 2014 03:48 PM

Flexera Software has created an interim solution. Learn more.
0 Kudos