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- Authoring tool has stopped working
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‎Jul 10, 2014
03:35 AM
Authoring tool has stopped working
Does anyone know how to get around this error message, which stops InstallShield 2013 Express from loading? PC re-start doesn't clear it. I'm using Windows 7. System was working fine until 6 days ago, now comes up against this error every time.
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‎Jul 10, 2014
05:46 AM
Exact same problem for me with 2012 Express.
2012 Express was working fine yesterday.
A big Windows 7 Pro update occurred this morning when I switched machine on.
Now refuses to run with 'Authoring tool has stopped working' crash.
Have reinstalled 2012 Express, restarted machine etc, no difference still refuses to run.
2012 Express was working fine yesterday.
A big Windows 7 Pro update occurred this morning when I switched machine on.
Now refuses to run with 'Authoring tool has stopped working' crash.
Have reinstalled 2012 Express, restarted machine etc, no difference still refuses to run.
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‎Jul 10, 2014
09:25 AM
The problem is probably caused by Microsoft's recent security update to IE (KB 2962872). We are actively looking for a resolution to this problem. For a short-term fix and updates on the issue, please see the following sticky in the InstallShield 2014 community forum:
https://community.flexerasoftware.com/showthread.php?217569-InstallShield-Crashes-and-Microsoft-KB-2962872
https://community.flexerasoftware.com/showthread.php?217569-InstallShield-Crashes-and-Microsoft-KB-2962872
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‎Jul 17, 2014
03:48 PM
Flexera Software has created an interim solution. Learn more.