Looking up Update Service - hangs for ~1hr

[dkasberg]

Our build servers were moved recently to an area behind firewalls, so now the IA "build" command hangs for about an hour then throws exceptions. We build using ant on Linux servers. However, I can't seem to find what property file to edit to disable the Update Service. We've played around with values in these two files (powerupdate.app.pu.properties, product.app.pu.properties), but no progress has been made. We don't have an HTTP proxy.

Any suggestions on how disable this service or shorten the hang time would be appreciated!

Previously, the successful output was as follows:


Starting Update Service
Started Update Service
Looking up Update Service
__________________________________________________________________________

InstallAnywhere 2012
Version: 14.0
Build: 4349
__________________________________________________________________________

Mon Sep 22 07:35:11 PDT 2014

Free Memory: 45215 kB
Total Memory: 54016 kB


But now, after the move, the output is as follows after ~hr hang:

[FONT=Courier New]
Starting Update Service
Started Update Service
Looking up Update Service
UpdateService-Err>isus.UpdateServiceException: Not Connected or Update Service is not available
UpdateService-Err> at isus.rpc.RPCObject.ExecuteWithPost(Unknown Source)
UpdateService-Err> at isus.rpc.RPCObject.Execute(Unknown Source)
UpdateService-Err> at isus.rpc.SignedRPCObject.Execute(Unknown Source)
UpdateService-Err> at isus.rpc.RPCSendProfiles.Run(Unknown Source)
UpdateService-Err> at isus.ProfileManager.synchProfiles(Unknown Source)
UpdateService-Err> at isus.ProfileMgr.uploadCollection(Unknown Source)
UpdateService-Err> at com.zerog.ia.designer.update.rmi.UpdateServiceRemoteServer.profileAdd(Unknown Source)
UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
UpdateService-Err> at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
UpdateService-Err> at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
UpdateService-Err> at java.lang.reflect.Method.invoke(Unknown Source)
UpdateService-Err> at sun.rmi.server.UnicastServerRef.dispatch(Unknown Source)
UpdateService-Err> at sun.rmi.transport.Transport$1.run(Unknown Source)
UpdateService-Err> at sun.rmi.transport.Transport$1.run(Unknown Source)
UpdateService-Err> at java.security.AccessController.doPrivileged(Native Method)
UpdateService-Err> at sun.rmi.transport.Transport.serviceCall(Unknown Source)
UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport.handleMessages(Unknown Source)
UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(Unknown Source)
UpdateService-Err> at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(Unknown Source)
UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
UpdateService-Err> at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
UpdateService-Err> at java.lang.Thread.run(Unknown Source)
__________________________________________________________________________

InstallAnywhere 2012
Version: 14.0
[/FONT]

[dkasberg]

If anyone can help in any of the following three ways, that would be appreciated:

[LIST=1]

Identify the URL and port used to access the Flexera Update Service

How to disable the Update Service entirely

How to shorten the timeout period. Currently it hangs for over an hour before erroring out.