utpalpatra
Pilgrim

Installer hangs when we click the 'X' button of Cancel dialog during Installation

Hi Team,

Greetings...!!

We are using InstallAnywhere2020 SP2. Installer becomes unresponsive for the below usecase.

1. When Installation in on progress click the 'Cancel' button. The cancel dialog appears having 3 buttons, i.e. Quit, Resume and the 'X' button on top-right corner.

2. Quit and Resume buttons are working as expected. But when we click the 'X' button then the cancel dialog closed and the Installer hangs. We've to kill the task then.

Please find the attachment for reference. It's happening for for older version of InstallAnywhere(2018 SP1) as well.

Please have a look.

Thanks & Regards,

Utpal

 

 

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VineethaNair
Active participant

Re: Installer hangs when we click the 'X' button of Cancel dialog during Installation

Hi,

Will it be possible to share the log file?
To generate the log file:
In InstallAnywhere designer->Project-> General Setting-> Enable Logging -> select yes
Select install checkbox
Select uninstall checkbox
Include Debug output(stderr & stdout) - yes

In Project->JVM Settings-> Installer Settings ->
Additional Argument -> enter -Dlax.debug.level=4 -Dlax.debug.all=true

Share the log file generated in Logs folder.

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