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ron_perkins
Level 3
‎Aug 09, 2023 06:06 AM

Installer hangs at 100% during the initial launch

Jump to solution

Our customers have been using our built installer now for months and now out of the blue one customer is reporting the installer is hanging at 100% during the initial launch.

Having looked at the logs it stops due to this exception:

Stack Trace:
java.lang.NullPointerException: Cannot invoke "Object.hashCode()" because "key" is null
at java.base/java.util.Hashtable.get(Hashtable.java:381)
at com.zerog.util.IAResourceBundle.getUsableBundle(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.ia.installer.Installer.<clinit>(Unknown Source)
at com.zerog.util.ZGUtil.getResourceDirectory(Unknown Source)
at com.zerog.ia.licensing.EditionHelper.<clinit>(Unknown Source)
at Flexeraajo.ah(Unknown Source)
at Flexeraajo.<clinit>(Unknown Source)
at com.zerog.ia.installer.Action.<clinit>(Unknown Source)
at Flexeraarb.ai(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
This Application has Unexpectedly Quit: Invocation of this Java Application has caused an ExceptionInInitializerError. This application will now exit. (LAX)
[press enter to close this window]

The JDK being used is Coerretto JDK 17.0.8_7 on a Windows 2022 Server.

Has anyone seen this type of issue before?

Thanks

 

(1) Solution
vjayaraman
Revenera
Revenera
In response to ron_perkins
‎Aug 09, 2023 06:39 AM

Jump to solution

please try this,

Please Goto Project--> JVM Setting---> Installer Setting --> Add additional argument --> -Djdk.util.zip.disableZip64ExtraFieldValidation=true
build and run the project.

View solution in original post

(2) Replies
ron_perkins
Level 3
‎Aug 09, 2023 06:33 AM

Jump to solution

I've got some more info from the customer now which goes a little bit more deeper into the issue:

LAX Version = 22.0
Unable to open zip file: C:\Users\##########\AppData\Local\Temp\3\I1691574543\InstallerData\Execute.zip
java.util.zip.ZipException: Invalid CEN header (invalid zip64 extra data field size)
at java.base/java.util.zip.ZipFile$Source.zerror(ZipFile.java:1728)
at java.base/java.util.zip.ZipFile$Source.checkExtraFields(ZipFile.java:1261)
at java.base/java.util.zip.ZipFile$Source.checkAndAddEntry(ZipFile.java:1212)
at java.base/java.util.zip.ZipFile$Source.initCEN(ZipFile.java:1667)
at java.base/java.util.zip.ZipFile$Source.<init>(ZipFile.java:1445)
at java.base/java.util.zip.ZipFile$Source.get(ZipFile.java:1407)
at java.base/java.util.zip.ZipFile$CleanableResource.<init>(ZipFile.java:716)
at java.base/java.util.zip.ZipFile.<init>(ZipFile.java:250)
at java.base/java.util.zip.ZipFile.<init>(ZipFile.java:179)
at java.base/java.util.zip.ZipFile.<init>(ZipFile.java:193)
at Flexeraayd.<init>(Unknown Source)
at Flexeraayd.<init>(Unknown Source)
at Flexeraayd.ai(Unknown Source)
at Flexeraayd.<clinit>(Unknown Source)
at com.zerog.util.ZGUtil.findInZips(Unknown Source)
at com.zerog.util.ZGUtil.findDirectory(Unknown Source)
at com.zerog.util.ZGUtil.findDirectory(Unknown Source)
at com.zerog.util.ZGUtil.getInputStream(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.bx(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
java.lang.ExceptionInInitializerError
at com.zerog.util.ZGUtil.getResourceDirectory(Unknown Source)
at com.zerog.ia.licensing.EditionHelper.<clinit>(Unknown Source)
at Flexeraajo.ah(Unknown Source)
at Flexeraajo.<clinit>(Unknown Source)
at com.zerog.ia.installer.Action.<clinit>(Unknown Source)
at Flexeraarb.ai(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
Caused by: java.lang.NullPointerException: Cannot invoke "Object.hashCode()" because "key" is null
at java.base/java.util.Hashtable.get(Hashtable.java:381)
at com.zerog.util.IAResourceBundle.getUsableBundle(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.ia.installer.Installer.<clinit>(Unknown Source)
... 15 more
java.lang.ExceptionInInitializerError
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:77)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:568)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
Caused by: java.lang.NullPointerException: Cannot invoke "Object.hashCode()" because "key" is null
at java.base/java.util.Hashtable.get(Hashtable.java:381)
at com.zerog.util.IAResourceBundle.getUsableBundle(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.util.IAResourceBundle.getValue(Unknown Source)
at com.zerog.ia.installer.IAStatus.<clinit>(Unknown Source)
... 8 more
theException = ExceptionInInitializerError

vjayaraman
Revenera
Revenera
In response to ron_perkins
‎Aug 09, 2023 06:39 AM

Jump to solution

please try this,

Please Goto Project--> JVM Setting---> Installer Setting --> Add additional argument --> -Djdk.util.zip.disableZip64ExtraFieldValidation=true
build and run the project.