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RemiONERA
Level 3
‎Aug 11, 2019 02:10 AM

Installer User Interface Mode Not Supported

Hello

On some Windows 10 and Windows 7 configuration I have this message "Installer User Interface Mode Not Supported" and "Unable to load and to prepare the installer in GUI mode".
I am using InstallAnywhere 2018
Any ideas
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(3) Replies
Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator
‎Aug 14, 2019 12:28 PM

Hello @RemiONERA,

Thank you for your post.

It would be best to open a new support ticket for this issue. If you have not already done so, could you please open a new support ticket for this issue?

Thanks,

Ian

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RemiONERA
Level 3
In response to Revenera_Ian
‎Aug 16, 2019 11:42 AM

Please can you tell me where I can open the new support ticket?
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Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator
In response to RemiONERA
‎Aug 16, 2019 11:47 AM

Hello @RemiONERA,

Thank you for your reply.

It would be best to follow these steps:

1. Navigate to this page in a web browser:

https://www.flexerasoftware.com/about-us/contact-us.html

2. Select Speak with a product specialist.
3. Complete the form.
4. Submit the form.

Someone will contact you to discuss next steps for receiving technical support, namely, you need to have a valid support contract (maintenance plan).

Thanks,

Ian

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