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roshantamrakar
Level 3
‎Oct 03, 2024 12:22 PM

Installation error - Error Copying the JRE to the destination directory

Hello,

During the installation of our software, we are facing the following error-

ERROR - Error Copying the JRE to the destination directory
Flexeraak8: C:\Users\abc\AppData\Local\Temp\2\XYZ\Windows_Pure_64_Bit\resource\jre\bin\server\classes.jsa (The system cannot find the file specified)

Additional info:

  • Version of the operating system - Windows Server 2012 R2
  • Installation being done as an Administrator.

Can you please help us identifying the reason for this issue? Any help regarding this issue will be greatly appreciated.

Thank you

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(1) Reply
SachinB
Revenera
Revenera
‎Oct 14, 2024 06:40 AM

Hello @roshantamrakar , Would it be possible for you to generate verbose logs for the above installer? As it would help me narrow down the issue.


Follow these steps in the InstallAnywhere IDE with your project open to generate verbose logs:

  1. Navigate to the Project > JVM Settings > Installer Settings View > Optional Installer Arguments Section.
  2. Specify the following value in the Additional Arguments field:
    • -Dlax.debug.level=4 -Dlax.debug.all=true
  3. Navigate to the Project > General Settings > Log Settings Section.
  4. Under Log Settings section, set Enable Logging to Yes.
  5. Check the Install checkbox.
  6. Under Log Format, select the Plain text format option.
  7. Set Include debug output (stderr and stdout) to Yes.
  8. Build the project.
  9. Run the installer.
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