- Revenera Community
- :
- InstallAnywhere
- :
- InstallAnywhere Forum
- :
- Re: Installanywhere 2013 build issue
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Installanywhere 2013 build issue
We are using a install anywhere concurrent license of version 23.0 with a install anywhere 2013 client to generate an .EXE, in this process, we are getting the below exceptions: We are using a installanywhere concurrent license of version 23.0 with a install anywhere 2013 client to generate an .EXE, in this process, we are getting the below exceptions:
Below is the exception:
[build installer] UpdateService-Err>isus.UpdateServiceException: Connection timed out: connect
d.java:724)
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
I believe you're attempting to launch an EXE/Installer that was generated by a newer version from an older version.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
We are trying to generate the EXE from 2013 IA client which is using 2023 license server.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Hi,
I am facing the same issue with IA 2017. it was working in Jan 2024. nothing has changed in the code nor the machine.
Is this on Revenera side? the site update service checks is down or something?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
console.txt shows
UpdateService-Err>isus.UpdateServiceException: updates.installshield.com
i can't connect to updates.installshield.com. is it down?
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
It is down. See my other comment. You just need to add -nupd as a command line argument and it skips checking in with that server.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
will try, thanks!
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
I'm seeing the same issue. Looking around the web, I found an old thread that references http://updates.installshield.com/ which appears to be down. I also found reference to an attribute doNotUploadProfileData="true" but it's not at all clear from the thread where that attribute would go.
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Found the solution. Add -nupd after build.exe or build.command in your build scripts. Apparently that tells it to skip looking for updates. Solved the problem for me!