Can not find the files after installation on win7

[saphen]

Hi,
I can not find the files after installation on win7, I use ia 2010, what's the problem??

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InstallAnywhere 2010
Version: 11.5
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Mon Jun 13 21:42:56 CST 2011

Free Memory: 13522 kB
Total Memory: 15872 kB

No Arguments

java.class.path:
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData\IAClasses.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData\Execute.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\Windows\InstallerData\Execute.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData\Resource1.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\Windows\InstallerData\Resource1.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData
C:\Users\inst1\AppData\Local\Temp\I1307972561\Windows\InstallerData

ZGUtil.CLASS_PATH:
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData\IAClasses.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData\Execute.zip
C:\Users\inst1\AppData\Local\Temp\I1307972561\InstallerData

sun.boot.class.path:
C:\Program Files\Java\jre6\lib\resources.jar
C:\Program Files\Java\jre6\lib\rt.jar
C:\Program Files\Java\jre6\lib\sunrsasign.jar
C:\Program Files\Java\jre6\lib\jsse.jar
C:\Program Files\Java\jre6\lib\jce.jar
C:\Program Files\Java\jre6\lib\charsets.jar
C:\Program Files\Java\jre6\classes

java.ext.dirs:
C:\Program Files\Java\jre6\lib\ext
C:\Windows\Sun\Java\lib\ext

java.version == 1.6.0_21 (Java 1)
java.vm.name == Java HotSpot(TM) Client VM
java.vm.vendor == Sun Microsystems Inc.
java.vm.version == 17.0-b17
java.vm.specification.name == Java Virtual Machine Specification
java.vm.specification.vendor == Sun Microsystems Inc.
java.vm.specification.version == 1.0
java.specification.name == Java Platform API Specification
java.specification.vendor == Sun Microsystems Inc.
java.specification.version == 1.6
java.vendor == Sun Microsystems Inc.
java.vendor.url == http://java.sun.com/
java.class.version == 50.0
java.compiler == null
java.home == C:\Program Files\Java\jre6
java.io.tmpdir == C:\Users\inst1\AppData\Local\Temp\
os.name == Windows 7
os.arch == x86
os.version == 6.1
path.separator == ;
file.separator == \
file.encoding == Cp1252
user.name == inst1
user.home == C:\Users\inst1
user.dir == C:\Users\inst1\AppData\Local\Temp\I1307972561\Windows
user.language == en
user.region == null
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ChooseBundledVMs: Unable to locate the VMPack Directory

Loading externalized properties

System's temporary directory = C:\Users\inst1\AppData\Local\Temp
value DisplayName doesn't exist
closing key
XMLScriptWriter: No Installation Objects were skipped
Retrying Installables deferred in pass 0
Deferral retries done because:
There were no deferrals in the last pass.
Command.run(): Cannot run program "D:\softwares": CreateProcess error=5, Access is denied
Installer: pass 1: deferred: com.zerog.ia.installer.actions.Exec -- Execute Command: "D:\softwares" "C:\Users\inst1"
DumpDebugInfo C:\Users\inst1\wasce_install_information.txt
SHUTDOWN REQUESTED

REGISTRY ALREADY STORED!

Exiting with exit code: 0
cleanUp()
calling cleanUpWin32()

[pv7721]

Your software did not install, this is why you cannot find your files.

[saphen]

pv7721 wrote:
Your software did not install, this is why you cannot find your files.

Thank you PV7721. That's my question, why my software did not install? I build it successfully and the it can be installed on winxp, but on win7 it is not installed?
How do I track the issue?

[nchristi]

I can't help with you specific problem, but have you tried running the installer with "LAX_DEBUG=true"?

[saphen]

nchristi wrote:
I can't help with you specific problem, but have you tried running the installer with "LAX_DEBUG=true"?

I don't know where to set the parameter, but I can find the "wasce_install_debug_out.log" and "wasce_install_debug_out.log"
from user.dir.

[rox163]

There is an access denied comment in your log.
I have had the same issue on Win7...the installer says its complete but I cannot find my appl anywhere. This is specific to Win7 permissions. You have to Run the installer as an Administrator. The easiest way is to right click on the installer package on Win7 and click Run As Administrator.
Win7 is very picky about writing to Program Files dir. You need need full Administrator privileges.
I have had to make changes to permissions of folders using scripts in my installer to fix some issues for Win 7

You can set logging in your application launcher properties. So in the Install sstep, goto your launcher and click the edit properties button. Add the property lax.debug and set it to true. Also you can add lax.stderr.redirect=
lax.stdout.redirect= for more info.