This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
- Revenera Community
- :
- InstallAnywhere
- :
- InstallAnywhere Forum
- :
- Can anyone help me to return the license?
Subscribe
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Apr 11, 2018
06:13 AM
Can anyone help me to return the license?
Hi,
I am now trying installing [InstallAnywhere 2018 Perpetual] that was bought serval days ago[order #eo288014], and I am an absolute beginner with this product, therefore I met a trouble.
When I Install IA2018 on win PC , I Applied a license with my mac address, so poor eyesight I have, I use the wrong mac 72-C9-4E-71-3C-3F (the correct address is :70-C9-4E-71-3C-3F ,you may see in attachment), I didn't
notice the mistake at that point, and the only one chance of returning license was wasted: I input the error mac address again.
Finally, I found the mistake but I can’t change the license file any more, becauseI then, I notice that IA2018 can return a license only one time per entitlement per year.
My God. It was over before it started, I can’t use IA2018 now.
Could you help me. I am looking forward to your help sincerely.
York Li
I am now trying installing [InstallAnywhere 2018 Perpetual] that was bought serval days ago[order #eo288014], and I am an absolute beginner with this product, therefore I met a trouble.
When I Install IA2018 on win PC , I Applied a license with my mac address, so poor eyesight I have, I use the wrong mac 72-C9-4E-71-3C-3F (the correct address is :70-C9-4E-71-3C-3F ,you may see in attachment), I didn't
notice the mistake at that point, and the only one chance of returning license was wasted: I input the error mac address again.
Finally, I found the mistake but I can’t change the license file any more, becauseI then, I notice that IA2018 can return a license only one time per entitlement per year.
My God. It was over before it started, I can’t use IA2018 now.
Could you help me. I am looking forward to your help sincerely.
York Li
(1) Reply
- Mark as New
- Subscribe
- Mute
- Permalink
- Report Inappropriate Content
Jan 22, 2019
03:41 AM
I believe you better write a mail to Flexera directly. Their support team can help you .