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LMTools Licensing Error

Server is working properly for users that are local Local = in my city

User off site (out of the country) see the following error with the server

FLEXnet Licensing error: -5,417

can anyone help?
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Flexera Aparashar
Flexera

Insure that systems in different locations can communicate with each other

Try adding the entries over server and clients systems (etc/hosts file) with FQDN or IP address.
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