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Checkout failure on VPN
When i try to checkout a license (using server or file based) when using VPN, the checkouts are not happening. If I don't connect to VPN then there is no issue either with standalone or server based checkouts. did any one face similar issue with any resolution?
It would be worth confirming the exact error message observed. Also, ensure that when connected to VPN - a command-line ping operation, when run against server details (IP/hostname) works fine.
Here is a KB that might help: https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/Best-Practice-Guide-for-Client-and-Server-Communication-FNP/ta-p/180991
Keeping license server issue aside, It is surprising that even the stand alone license checkout is not working when connected to VPN. How can I troubleshoot why the standalone checkouts are failing?
@venu_gopal , can you confirm the error code being observed for standalone (I am guessing unserved licenses)?
Also, what's the VENDOR license search path set there (lmpath.exe -status)?
Hi @taylorsteven ,
Could you please let us know the error that you are observing while checking out the license ?
Also Kindly make sure that the server is able to interact with the client successfully , You can check this by using ping . The port of both vendor and lmgrd must be open and listening .