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How do you trigger user-enabled email template with customized message in FlexNet Operations On-Premises 2016 R4?

How do you trigger user-enabled email template with customized message in FlexNet Operations On-Premises 2016 R4?

Summary

How do you trigger user-enabled email template with customized message in FNO 2016R4?

Question

In FlexNet Operations On-Premises 2016 R4, editing the user-enabled Email Template Content in View Email Template page does not send the correct email when user status is changed from inactive to active. How do you trigger user-enabled email template with customized message in FlexNet Operations On-Premises 2016 R4?

Answer

In FlexNet Operations 2016 R4, the message sent for the user-enabled template is hardcoded in the FLEXnetCustomizableText_en.properties file.

In order to customize the user-enabled template do the following:

1. set the "send?" field for user enabled template in List email templates to false.
2. Modify the FLEXnetCustomizableText_en.properties and place it in
<install>\custom\webapps\flexnet\WEB-INF\classes
3. Stop server, undeploy and redeploy the component and start the server.

Once this is done, changing the status of user from Inactive to active will trigger the customized message in the email.

This has been fixed in FNO 2017 R1(FNO-28949).

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