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FlexNet Operations defaulting to customer portal instead of admin console

FlexNet Operations defaulting to customer portal instead of admin console

Summary

FNO defaulting to customer portal instead of admin console

Question

We used to log into http://localhost:8888/ and got logged into the 'Flexnet Operations Administrative Console'. Now however, we appear to get logged into the 'Flexnet Operations Self-Service Portal'. Where can we make the appropriate modifications to be redirected to the Admin Console when loging into localhost:8888 ?

Answer

Please check your copy of flexnet.lic to see if any of the INCREMENT lines have perhaps expired? If they have, you need to get a new FlexNet Operations license for that system.

To generate a new FlexNet Operation's license (to run FNO, itself), please log into the Product and License center using the same login you used to submit this case:

https://flexerasoftware.flexnetoperations.com/control/inst/login?nextURL=/control/inst/index

Select the "FlexNet Operations" product.
Then click on the "Licenses" link of the version of FNO you want to generate a new flexnet.lic license for.

Restart the server after replacing the old license and that should solve the problem.

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