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my1stname
Level 2
‎Feb 20, 2008 12:13 AM

Where do I get help uninstalling?!?!?!!

I installed Blackberry desktop - when I removed it the update manager stubbornly remained behind. How do I get rid of it?!?!

I've tried the uninstall utility at http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe but it still won't go away.

HELP!!!
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(2) Replies
lookat
Level 2
‎Mar 16, 2008 12:17 PM

I had problems uninstalling such programs as weatherbug but until I discovered that I had to uninstall it in safe mode the startup directory reinitialized that program and that meant the entire program was still in tact.


to go to safe mode? it's been a while but I think your windows help files will lead you right there.
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abrehmc
Level 2
‎Mar 17, 2008 06:07 AM

The Uninstall program at: http://support.installshield.com/kb/files/Q112918/SoftwareManagerUninstall.exe

Works on my english version of XP, but on my customers 3500 user nordic language machines, it does nothing but say it has uninstalled Update Manager - but nothing happens.

This program was installed as a by product of another program, and it can't be uninstalled by Add/Remove programs, and it can't be uninstalled by the SoftwareManagerUninstall.
I have tried to get support from he company that makes the original program, and they just points to InstallShield (although they do privide a way of getting rid Update Manager during the installation).

So do I really have to re-image my desktops, just to get rid of Update Manager?
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