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NealC804
Level 8
‎Dec 05, 2004 06:15 PM

UpdateService error in Event Log

After installing my app, I'm seeing this in the event log on Windows XP:

Detection of product '{05380B66-09B6-4813-AB88-CBE822E588F4}', feature 'Application', component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does not exist.

Detection of product '{05380B66-09B6-4813-AB88-CBE822E588F4}', feature 'Application' failed during request for component '{D2D7B4BF-6CCA-11D5-8B3F-00105A9846E9}'

Any ideas what this may be?
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(1) Reply
stewartsteve
Level 2
‎Dec 20, 2004 08:49 AM

I have the same error you are experiencing using Decisioneering's Crystal Ball 7.

The event log on our Windows XP installations when running CrystalBall 7
all report the following Warning : Detection of product
'{6BEE626F-A5CF-4CA8-9CB2-307BC754B395}', feature 'CrystalBall',
component '{5CC2D105-DDDD-4EC4-8B74-750194E57B99}' failed. The resource 'HKEY_CURRENT_USER\Software\InstallShield\UpdateService\' does not exist.

I have opened a help call with the company, once a fix is recieved I'll post it up.
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