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Pilgrim

Getting unknown error when trying to update software

Hi,

I'm using FlexNet Connect 11, when trying to update software version, I'm getting the below message in the logs (ISUStrace):

DownloadManager:4912)[6\18 11:23:10:489]: ProxyDetector: WinHttp session initialized
(DownloadManager:4912)[6\18 11:23:10:492]: ProxyDetector: WinHttpGetProxyForUrl failure, url=h, error=12180
(DownloadManager:4912)[6\18 11:23:10:494]: File Verification Complete: Local File Not Found Remote File Not Found
(DownloadManager:4912)[6\18 11:23:10:494]: File Verification Error: Context = 3, Error Code = -2147166892, File Name = [someurl]
(DownloadManager:4912)[6\18 11:23:10:494]: Downloader Error: state = 0
(DownloadManager:5956)[6\18 11:23:10:494]: Error in Job (null) result: 8004d554
(DownloadManager:5956)[6\18 11:23:10:495]: Parent: 0
(DownloadManager:5956)[6\18 11:23:10:495]: Sending DOWNLOADFAILURE Log Entry ErrorCode -2147166892
(DownloadManager:5956)[6\18 11:23:10:496]: Job::OnCallBack Begin: wparam = 3, lparam = 22647648
(Agent1300:4588)[6\18 11:23:10:497]: JobError event received
(Agent1300:4588)[6\18 11:23:10:499]: Job Error Code: -2147166892
(DownloadManager:5956)[6\18 11:23:10:499]: Error - m_hr=0xd554

 

Does anyone know what this error means? 

Thanks,

Yuval 

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Moderator Moderator
Moderator

Re: Getting unknown error when trying to update software

Hi @YuvalZ ,

Apologies, I know it's not of much help, yet v 11.x extended support ended in approximately 4 years ago.

https://helpnet.flexerasoftware.com/eol/flexnet-connect.htm

Are you the Producer of the software or the Buyer of some Producer's software?

Best Regards,

Eric

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