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YuvalZ
Pilgrim

Getting unknown error when trying to update software

Hi,

I'm using FlexNet Connect 11, when trying to update software version, I'm getting the below message in the logs (ISUStrace):

DownloadManager:4912)[6\18 11:23:10:489]: ProxyDetector: WinHttp session initialized
(DownloadManager:4912)[6\18 11:23:10:492]: ProxyDetector: WinHttpGetProxyForUrl failure, url=h, error=12180
(DownloadManager:4912)[6\18 11:23:10:494]: File Verification Complete: Local File Not Found Remote File Not Found
(DownloadManager:4912)[6\18 11:23:10:494]: File Verification Error: Context = 3, Error Code = -2147166892, File Name = [someurl]
(DownloadManager:4912)[6\18 11:23:10:494]: Downloader Error: state = 0
(DownloadManager:5956)[6\18 11:23:10:494]: Error in Job (null) result: 8004d554
(DownloadManager:5956)[6\18 11:23:10:495]: Parent: 0
(DownloadManager:5956)[6\18 11:23:10:495]: Sending DOWNLOADFAILURE Log Entry ErrorCode -2147166892
(DownloadManager:5956)[6\18 11:23:10:496]: Job:Smiley SurprisednCallBack Begin: wparam = 3, lparam = 22647648
(Agent1300:4588)[6\18 11:23:10:497]: JobError event received
(Agent1300:4588)[6\18 11:23:10:499]: Job Error Code: -2147166892
(DownloadManager:5956)[6\18 11:23:10:499]: Error - m_hr=0xd554

 

Does anyone know what this error means? 

Thanks,

Yuval 

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1 Reply
Moderator ejohnson1 Moderator
Moderator

Re: Getting unknown error when trying to update software

Hi @YuvalZ ,

Apologies, I know it's not of much help, yet v 11.x extended support ended in approximately 4 years ago.

https://helpnet.flexerasoftware.com/eol/flexnet-connect.htm

Are you the Producer of the software or the Buyer of some Producer's software?

Best Regards,

Eric

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