In the past week, we have had about 13 new people install our product. However, according to the Total Usage meter, it is still stuck at the same number it was last week. Refreshing didn't update it either.
Can anyone else confirm this problem?
I mean, personally, I would love it if every person we had use our product wouldn't get counted towards our purchased total usage :). I just want to make sure that if there is indeed a counter incrementing in some database somewhere, that I'm able to see it's current value.
The log processor, which would calculate those user numbers for you, was performing quite slowly earlier this week, so I took it offline for a few days while performing some maintenance. I planned on running an update batch beginning tomorrow to catch up, and things are looking good in that regard.
Regards, Kelly
Brad Peterson wrote: Can anyone else confirm this problem?
I'd love to say it'll be available in a moment, but right now the primary log processor is busy with a batch run for reports. Once it's completed I'll run the necessary task to update those numbers. I'll then ensure the fix is put into place and run prior to log processing.
Kelly
PS. Yes, I did figure out why the numbers weren't changing. 😉
Our usage counter doesn't increment. Also when we create a report for the verbs of a particular update, we see all zero's for that update. It doesn't show how many times the update has been accepted, downloaded or installed.
Please submit these items to our support staff via eService if you have not already done so. I've been going through reports from them but in all instances thus far, the number of userids listed in the table is correct. I've not heard anything about verbs having issues (indeed I just ran a verb report for InstallShield 11 to verify), so our support staff will need to check out your case.
