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lpopescu
Active participant

Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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Last week I opened couple of cases related to FNCI 2019.R1 and FNCI 6.13.0 and could not find the versions associated to this releases under "Get Support" -> "Open New Case"

Latest versions listed are FNCI 6.12.3 and FNCI 2018.R3.

Thank you,

LP

 

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Community Manager cvirata Community Manager
Community Manager

Re: Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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Hi @lpopescu,

I just wanted to update you that we've resolved the issue and you should now see FlexNet Code Insight 2019 R1 as a version you can open a case against. 

Regards,

Christine 

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Community Manager cvirata Community Manager
Community Manager

Re: Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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@lpopescu thank you for bringing this to our attention. I will file a ticket to get this version added to the system.

Thanks,

Christine

Community Manager cvirata Community Manager
Community Manager

Re: Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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Hi @lpopescu,

I just wanted to update you that we've resolved the issue and you should now see FlexNet Code Insight 2019 R1 as a version you can open a case against. 

Regards,

Christine 

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Flexera dmcloughlin
Flexera

Re: Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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Hi Christine,

 

When you reached out to support did you also explain the FNCI 6.X was out of date.  I can see FNCI 2019.R1 is available, but the list of versions in opening a case still is out of date for 6.X.

 

Dave

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Community Manager cvirata Community Manager
Community Manager

Re: Open New Case: Missing version numbers for FNCI 2019.R1 and FNCI 6.13.0

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Thanks @dmcloughlin for pointing this out. I opened a ticket to correct this. 

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