How do I deal with a SAM Optimization Hub - Unlicensed Commercial Installations issue? (I am trying to deal with all of the "problems" as this is a KPI we want to use.)

Toddmichael Janiszewski asked a question.

License is for an application and is Named User.

I've allocated all to all of the user names for the application.

After reconciliation, this reports 4 servers as needing licensed. Each are accessed by a special automatic account named sa_scripting.

The app appears in SAM Optimization Hub - Unlicensed Commercial Installations showing 4 unlicensed.

When I go to the App and Devices I can see the 4 servers that it is indicating are not license.

However, this is a Named User based license.

How do I exempt these 4 servers from this configuration so that I can have a positive impact and remove the negative impact on the KPI report?, or

How do I deal with this situation in general, as I expect many others in my list of 116 apps may have similar issues.

Flexera One
Software & License Management