How do I request an application, SKU or Cloud application to be added to the Snow global recognition database?
If you are not able to find an application, SKU or Cloud application within in Snow License Manager (SLM) you can send a request to request that one is added.
Application Request
To request an application to be added to the global database Snow needs to know this information:
- Official Product Name
- Official Manufacturer
- Official Version
- Full Installations Path, Main Executable or Registry Values
FAQ: How do I find Main Executable files & Registry values
SKU Request
To request SKU (Stock Keeping Units) to be added to the global database Snow needs to know:
- Official SKU
- Official Manufacturer
- Official Manufacturer Product Description
- or
- Manufacturer Product Family
- Manufacturer Version
- Manufacturer Product Type
- License Type
- Operating System
- Language
- Users
You can then submit the details via the Snow Support portal. For more details see: https://community.flexera.com/s/article/Create-recognition-request-DIS-form-on-the-Snow-Support-Portal
Snow do not add SKU’s from re-seller’s to the global database.
FAQ: How do I import SKU´s in SLM or SMACC?
Cloud Request
To request a Cloud application to be added to the global database Snow needs to know:
- Official SaaS Product Name
- Official Manufacturer
- Full SaaS UR (if HAR-file cannot be provided. How to provide a HAR-file)
- or
- Scheme
- Host
- Path
Submit the Recognition Request
You can then submit the details via the Snow Support portal: More details.
