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Scheduled Maintenance: FlexNet Operations Certificate Renewals

Community Manager cvirata Community Manager
Community Manager
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Flexera makes use of SSL certificates to protect the transmission of sensitive information in the use of FlexNet Operations Cloud applications. The certificates are installed and used on Flexera web servers for establishing a secure line of communication between you and the application.

Please be aware that the following Digicert certificates are scheduled to be renewed on these dates:

  • UAT Producer Portal (LLM) - manageruat.flexnetoperations.com – December 18, 2019 [Completed]
  • UAT Enterprise Portal (ALM/LLM) - *.flexnetoperations.com - December 18, 2019 [Completed]
  • Production Producer Portal (LLM) - manager.flexnetoperations.com – January 7, 2020
  • Production Enterprise Portal (ALM/LLM) - *.flexnetoperations.com – January 7, 2020

Note: The Producer Portal certificates are used for the management endpoints within FlexNet Operations Cloud. The Producer Portal certificate changes will only affect users of the FlexNet Operations License Lifecycle Management (LLM). These endpoints are used for most customer integrations, including web services and batch processing. Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service.

 

Q: What steps can an end-user expect to take on or after the renewal date?

A: The first time a user accesses the portal, they may be prompted to accept the new certificate by the browser. If prompted, the user needs to accept the new certificate.

Q: What steps need to be performed for integration clients?

A: If the client is configured to trust either the intermediary or root CA certificate, no action is required.  If the client is configured to use the explicit *.flexnetoperations.com certificate, the client truststore will need to be updated with the new certificate.

Q: How does my organization prepare for the renewal if we are using the certificate for integration purposes with Flexera?

A: Please forward this email to the group, within your organization, responsible for managing the integration and have them follow the steps outlined on page 16 of the FlexNet Operations Integration Guide: A Guide to Integrating with FlexNet Operations. This document can be access through the Documentation link in the FlexNet Operations Producer Portal.

Alternatively, you can contact Flexera’s Support Team. They will be able to provide you with the public key and assist you with importing and using the new certificate.

To ensure there are no interruptions with your integration, please make sure you install the new certificate on your systems before the renewal date and test your integrations in UAT before January 7, 2020.

 

To stay up to date on scheduled maintenance, please subscribe to updates on our System Status Dashboard.