[Rescheduled]: FlexNet Operations SSL Certificate Update - Switch-Over to Amazon AWS Certificates (Action Required)

cvirata · ‎May 13, 2024

Update (Nov 15, 2024 09:35 AM PST)

Maintenance to migrate FlexNet Operation Cloud's use of Digicert-issued certificates to those issued by Amazon will be rescheduled to December 2, 2024.

Production Environment Replacement Schedule

LLM Producer Portal manager.flexnetoperations.com – December 2, 2024
ALM Producer Portal *.flexnetoperations.com – December 2, 2024
ALM/LLM Enterprise Portal *.flexnetoperations.com – December 2, 2024

Note: The change affects certificates in the FlexNet Operations ALM (NAM) and FlexNet Operations LLM environments. If you have not already done so, please make sure to install the new certificates (provided in this blog post) on your systems and test your integrations in UAT before the December 2nd maintenance.

Update (Nov 8, 2024 07:50 AM PST)

Maintenance to migrate FlexNet Operation Cloud's use of Digicert-issued certificates to those issued by Amazon will be rescheduled to November 19, 2024.

Production Environment Replacement Schedule

LLM Producer Portal manager.flexnetoperations.com – November 19, 2024
ALM Producer Portal *.flexnetoperations.com – November 19, 2024
ALM/LLM Enterprise Portal *.flexnetoperations.com – November 19, 2024

Note: The change affects certificates in the FlexNet Operations ALM (NAM) and FlexNet Operations LLM environments. If you have not already done so, please make sure to install the new certificates (provided in this blog post) on your systems and test your integrations in UAT before the November 19th maintenance.

Update (Oct 11, 2024 09:40 AM PDT)

In preparation for the certificate change in UAT on October 15th, we've attached the new certificates to this notice. Please install and test the new certificates against the UAT environment starting October 15, 2024.

If you have any questions or experience issues after the UAT replacement schedule, please notify Revenera Technical Support immediately.

Update (Aug 15, 2024 08:34 AM PDT)

The new certificate will be available for download from this notice, two days prior to the scheduled maintenance on UAT. We recommend users install and test the new certificate in the UAT environment ahead of the planned November 12th switch-over.

Update (Aug 12, 2024 05:11 PM PDT)

The scheduled maintenance notification for the certificate change has been posted on the Revenera Status page. For the latest status updates, please subscribe to the following notifications:

UAT Environment Replacement Schedule

Production Environment Replacement Schedule

Original Post (May 13, 2024 03:56 PM PDT)

Revenera makes use of SSL certificates to protect the transmission of sensitive information in the use of FlexNet Operations Cloud applications. The certificates are installed and used on Revenera infrastructure for establishing a secure line of communication between you and the application.

Revenera will gradually be changing from using Digicert-issued certificates to those issued by Amazon. The new certificates will have an entirely different certificate chain, up to and including the root certificate. The first Amazon-issued certificates will be deployed in Q4 2024.

To avoid service disruptions with any integrations, please make sure to install the new certificates on your systems when they are available in UAT and test your integrations in UAT ahead of the November 12, 2024 deadline.

UAT Environment Replacement Schedule

LLM Producer Portal manageruat.flexnetoperations.com – October 15, 2024
ALM Producer Portal *.flexnetoperations.com – October 15, 2024
ALM/LLM Enterprise Portal *.flexnetoperations.com – October 15, 2024

Production Environment Replacement Schedule

LLM Producer Portal manager.flexnetoperations.com – November 12, 2024
ALM Producer Portal *.flexnetoperations.com – November 12, 2024
ALM/LLM Enterprise Portal *.flexnetoperations.com – November 12, 2024

The compliance wildcard and subscribenet.com certificates will be updated at a later date. We will send out separate notifications when those dates have been finalized.

NOTE: Please pay special attention to this notification if you have any integrations running against the FlexNet Operations service that use the endpoints above. These endpoints are used for most customer integrations, including web services and batch processing.

Customers that use Revenera certificates for integration purposes can contact Revenera Technical Support for assistance. Information about Amazon Trust Services can be found here: https://www.amazontrust.com/repository/

If you have any questions, please contact Revenera Technical Support or your trusted Revenera contact for assistance.